Support for customers affected by coronavirus (Covid-19)

We understand many of our customers are concerned about the long-term impact of coronavirus and how their finances might be affected. To help them through these difficult times, we’re working hard to make sure our customers receive the tailored support they need.

If, for any reason, you have concerns about your ability to make your repayments or you’re coming to the end of a payment deferral period and wondering what happens next, please call 0800 756 0827 or email Tailored support is available and we encourage you to contact us so that we can discuss the options available to you based on your individual circumstances.

You may be able to access support through a range of Government schemes – details can be found here.

The British Business Bank is offering the Recovery Loan Scheme (RLS) through accredited lenders, which supports access to finance for UK businesses as they recover and grow following the pandemic. Details of RLS can be found here

For advice and resources to assist you in managing your money during the Coronavirus pandemic, please visit:

The Financial Conduct Authority’s website

Money Advice Service Coronavirus Money Navigator Tool