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15th January 2019

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South // Capital House, Raynham Road, Bishop's Stortford, Herts CM23 5TT
North // Clippers House, Clippers Quay, Manchester M50 3XP
tel: 01279 759222 // email: info@cfcapital.co.uk

Telephone calls made to CF Capital Plc may be recorded. These recordings may be used for verifying the accuracy of information provided by our callers and CF Capital Plc staff or to assist CF Capital Plc to comply with regulatory requirements.

UK REGULATOR
CF Capital Plc is authorised and regulated by the Financial Conduct Authority for credit-related regulated activities (including hiring). Registered office: Capital House, Raynham Road, Bishop's Stortford, Herts CM23 5TT. Registered in England Number 2305279.

OMBUDSMAN SCHEME
If you have a complaint about an agreement with us or a service, please complain to us first by contacting us on 01279 759222 or by writing to us at CF Capital Plc, Capital House, Raynham Road, Bishop's Stortford, Herts CM23 5TT. We will acknowledge your complaint and write to you within 8 weeks either confirming our final position or explaining why we are unable to do so. If you are dissatisfied with how we deal with your complaint and you are not a business customer, you have the right to refer your complaint to the Financial Ombudsman Service by writing to Exchange Tower, London, E14 9SR, by calling 0800 023 4567 or by emailing info@financial-ombudsman.org. Businesses may have a right to complain to the Financial Ombudsman Service. The Ombudsman can tell you whether or not he can deal with your complaint. www.financial-ombudsman.org.uk

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